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Art is one of the most beautiful forms of expression. It speaks to people in different ways and is appreciated across the world. In India, the art industry has grown tremendously, and people have started showing more interest in art pieces, especially paintings. With this, online art platforms like have also emerged, making it easier for people to buy and sell art pieces. However, many people still have questions about ordering from an art website. In this blog, we will address some of the frequently asked questions from both artists and art lovers regarding orders on


For Artists:


How do I know if an order has been placed for my art piece?

Once a customer places an order for your art piece, you will receive an email notification. You can also log in to your account on and check the status of your orders.


How do I package my art piece for shipping?

Make sure to use proper packaging material like bubble wrap or cardboard to ensure that the painting does not get damaged during shipping. You can also use a sturdy box to pack the painting, and it's always a good idea to label the box with the shipping address and your contact information.


How long does it take for my art piece to reach the customer?

The delivery time depends on various factors like the shipping method, destination, and the courier service used. Typically, it takes around 7-14 days for an art piece to reach the customer.


How do I get paid for my sold art pieces? has a secure payment system in place. Once the customer receives the art piece and is satisfied with it, the payment is released to the artist's account.


For Art Lovers:


How can I be sure that the painting I receive will look the same as the one in the picture?

At, we take pride in ensuring that the pictures on the website accurately represent the actual paintings. However, please note that there may be slight variations due to lighting and other factors. If you are not satisfied with the painting you receive, you can always contact us for a refund or exchange.


How do I track my order?

Once your order has been shipped, you will receive an email notification with the tracking details. You can also log in to your account on and track your order from there.


What if the painting I receive is damaged?

If the painting is damaged during shipping, please contact us immediately. We will either arrange for a replacement or issue a refund.


Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. However, if the painting has already been shipped, the cancellation may not be possible.


In conclusion, strives to provide the best possible experience for both artists and art lovers. We hope that this blog has answered some of your questions about ordering from our website. If you still have any doubts, please feel free to contact us, and we will be happy to assist you. Happy shopping!